Sam Ash Customer Service

Sam Ash Customer Support Hours:
9:00 am - 7:00 pm EST, Monday - Friday
9:30 am - 6:00 pm EST, Saturday & Sunday

Have a question about your order?
Please complete the form below and a representative will contact you during our normal hours. If inquiring about International Sales, please include your entire shipping address so we may better serve you.

You can also contact Sam Ash Customer Service by calling 800-472-6274, 9:00 am - 7:00 pm EST, Monday - Friday, 9:30 am - 6:00 pm EST, Saturday & Sunday. It this a store related matter, find and call your local Sam Ash Store here.

Where's My Order?

To see the status of your shipment, log onto this site, and click "My Account" at the top of any page. Click the "View Orders" button and then the order you want to track. Just click the tracking number to see the exact distance separating you from your order. Please note that you won't be able to view in-route information for orders shipped via USPS.

To place an order by phone or for questions about the products we sell:

Speak to one of our product experts at 800-472-6274, from 9:30AM to 9:00PM EST.

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Sam Ash es una compa帽ia de propiedad familiar que a estado sirviendo m煤sicos desde 1924. Nuestro equipo de expertos vendedores son m煤sicos biling眉es con la capacidad de ayudar en espa帽ol y en portugu茅s. Nuestras horas de operaci贸n son de 11:00am-7:00pm todos los d铆as. Nosotros garantisamos un servicio excelente y los precios m谩s bajos. Estamos aqu铆 para darle excelente servicio a nuestros clientes, responder cualquier pregunta y ayudarlos con sus compras. Nuestra tienda tambi茅n ofrece precios para exportar a cualquier parte del mundo con y sin impuestos.

International Customers

For information about international orders - click here.

Educational Services has been serving the music needs of teachers and educators from coast to coast for over 60 years!
Our Educational Services staff is available from 9:00a.m. 鈥 6:00p.m. EST Monday 鈥 Friday.

For questions about sales to schools or for support for prior sales, just call 800-472-6274 and ask to speak with an Education Services representative.
You can also reach the Educational Services team by e-mail at [email protected] or by Fax at 800-823-8840 or 800-818-9050. To contact us by mail, or to submit purchase orders, send all correspondence to:

Sam Ash Educational Services, 7726 Cheri Court Tampa, FL 33634

Customer Service Frequently Asked Questions

Do you charge for shipping?
Currently most orders over $49.99 placed on our website ship for free! Expedited shipping is available at extra cost.

Do you charge Sales Tax?
We collect sales tax on orders shipped to聽Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, Nebraska, New York, North Carolina, North and South Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington,Wisconsin and Wyoming. In other states, each customer is responsible for his or her own taxes as required by the law of his or her state. Where required by law, we report customer name, shipping address, and purchase amount for sales into states such as Colorado and Rhode Island. If you are an organization or individual exempt from Sales Tax based in one of the states where we collect Sales Tax, please call 1-800-472-6274 for assistance with your order.

Do you ship outside the United States?
Certain vendors do not allow us to ship their products outside of the US. For more information about International Orders, click here.

How can I pay for my order?
We accept the following methods of payment online: Visa, Mastercard, American Express, Discover, Amazon Pay, and PayPal. For phone orders we also accept Money Orders, Personal and business checks.

How do I track my order?
When your order is shipped, you will receive a shipping confirmation email from us confirming the shipment along with the tracking number. Click the tracking number to see the status of your order.